Frequently Asked Questions

Ace Sure Inspection Services has expertise in a wide range of products ranging from Textiles, Apparels, Home textiles, home decorations, Hardgoods like Items made of metal, Glass, Plastic, Wood, stationery, toys, Leather goods like Shoes, Bags, Belts, electrical & electronics etc. 

•  Factory Audit: To check the selected vendor’s credibility and reliability
• Social Compliance Audit:To check, whether the factory is following International & local rules & regulations
• Fabric Inspection: To check the raw material quality and take the necessary action at the first step itself.
• First Article Inspection: To check whether production has started correctly as per the buyer requirement.
• During Production Inspection: To check during the middle of production stages to verify all aspects of the product quality are aligned to the requirements.
• Final Random Inspection:To check at the final stages (80-100% carton packed stage) of whether the order has been produced accordingly to the client Specifications & approved Sample
• Container loading Inspection:
  • To check whether the Packed cartons are being loaded into containers well without affecting Products & Safely.
  • To avoid shipping faulty goods & correct quantity.
  • To avoid doing rework on the Import countries with huge Cost.
  • The good quality can result in increased the brand value & its sales.

 A Man-day is considered as 1 Quality Engineer working for One working day (Approx. 8 hours) 

 The Number of man-days for the service are calculated based on the complexity of the product and the size of the AQL - Sample size / Inspection levels that the Inspectors must go through.

 AQL or Acceptable Quality Level is defined as the maximum defective percent (or the maximum number of defects per hundred units) that, for purpose of sampling inspection, can be considered satisfactory as a process average.

 A Specific Plan that indicates the Sampling sizes to be drawn for Inspections and also associated with acceptance or non-acceptance criteria in it.

At Ace Sure we strongly believe in sustainable value creation for long-term growth & success for our customers.

 Ace Sure Inspections was set up with a vision to work in the global and competitive market and support the customers fully and keep them away from all the hassles by providing them with complete quality control solution at cost effective prices. 

Customization

• Understanding the client’s requirements / Challenges and having a focused approach on it.
• Offering the solutions as per the client’s needs & challenges shared and customizing the co. operation proposal.
• Customizing the SOP’s, Work Instruction manual, Protocols, Special checkpoints as per request and need.
• Conducting & deliver services based on the Needs, Desire, Pain / Challenges addressed & providing customized reports to create value.

Convenience

• Ease of access (Single Point Contact),
• Reduced efforts (Reduced follow ups),
• Ease of communication (Instant messaging platforms)

Experience

• Human touch (In person or virtual engagements at various stages),
• Instant updates on key events
• No Part tme Inspectors. Only full time hired inspectors .

Ace Sure's Inspectors inspect the shipment according to AQL Standards and according to Client Instructions, Specifications, requirements, and Criteria. Then, our results are given to Client through a fully detailed and illustrated report within 24 working hours after completion of Inspection. After Review of the Report, Client need to advise the factory for Shipment release or NOT, as we - ASIS will mention only result as NOT CONFORMED, CONFORMED, PENDING or ACTUAL FINDINGS in the Report. 

 It is General Inspection level – II & AQL: Critical - 0, Major - 2.5 & Minor; 2 minors = 1 major by following the International Standard method of ANSI/ASQCZ1.4-2003. 

 For the first-time service, we will request you to give prior notice of around 3 to 4 working days as we need to complete certain onboarding procedures. But for the second and upcoming services, 2 to 3 working days of notice period are required. We also cater to urgent requests where inspection needs to be planned within 24 hours.

Bank Transfer is our preferred mode of payment and 100% payment needs to be cleared in advance. For other modes of payment, please contact us for assistance. 

It is not possible for Ace Sure to provide a warranty on the Supplied Goods as it is not economically viable for most of the Clients to Inspect all or every unit in the order, Hence AQL tables determine the number of units to be Inspected - which will yield a statistically reliable Sample size. In other words, If the Inspection on the randomly selected lot goes well, then it is statistically unlikely that defects will be found in the rest of the Order.

For Example

Say there are 1000 master cartons in order and 50 units per master carton for 50000 units' total. Our Inspectors would open a select set of master cartons (the square root of the total number of cartons) randomly and further select at random a set of individual units inside that master carton as per sampling size chosen by the Client. However, if the supplier knew they had a few dozen defects and packaged the defects all together in one section of one master carton, then it would be statistically unlikely that our inspector would find this Pocket of defects. For this reason, Ace Sure does not provide a warranty on behalf of the supplier. But we emphasise to our clients, that they should have to Inform these on PO’s, Warranty terms, and Payment terms clearly with their Suppliers that protect the interests of the client. Negotiating such terms with the supplier is outside of the scope of our business and should be done by the buyer directly with the supplier.

Having Signed samples at the factory ensures that the inspection is done exactly as per the standards acceptable to the buyer. You can send the signed samples to the factory directly or to our office address.

If the client requires, we can arrange to send the defective pieces for review  by a courier. The Courier cost has to be borne by the client.